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Frequently Asked Questions (FAQ)

We're here to help! Below are answers to common questions about Moonport. If you don't find what you're looking for, please contact us at accounts@moonport.com.

General Questions

What is Moonport?

Moonport is a mobile investing platform that empowers you to build a personalized portfolio tailored to your financial goals and values. We make investing accessible and easy, whether you're a beginner or an experienced investor.

How does Moonport work?

You start by telling us about your goals and values. Our AI-powered platform then creates a personalized portfolio recommendation. You can customize it further, invest with as little as $5, and track your progress in real time. Moonport also automates rebalancing and incorporates tax-efficient strategies.

Is my money safe with Moonport?

Yes, your security is our top priority. We use bank-level encryption and two-factor authentication to protect your account and funds. "Your funds are held in insured FDIC-member banks."

How do I get started with Moonport?

  • Download the Moonport app from the App Store or Google Play.
  • Create an account and verify your identity.
  • Tell us about your investment goals and values.
  • Review your personalized portfolio recommendation.
  • Link your bank account and start investing!

Account & Investing

How do I deposit money into my Moonport account?

You can securely link your bank account and transfer funds electronically via our brokerage partner Plaid via ACH. Deposits typically take 1-3 business days to clear.

What are my investment options?

Moonport offers diversified portfolios of ETFs, thematic portfolios focused on specific industries and customizable portfolios where you choose individual stocks. Our AI-powered platform helps you select the best options based on your goals and risk tolerance.

How do I withdraw money from my Moonport account?

You can withdraw funds by initiating a transfer back to your linked bank account. Withdrawals typically take 1-3 business days to process.

Can I have multiple Moonport accounts?

You can create multiple accounts for different investment goals.

What if I forget my password?

Tap on the "Forgot Password" link on the login screen and follow the instructions to reset your password.

What is fractional share investing?

Fractional share investing lets you invest in companies even if you can't afford a whole share. You buy a fraction of a share, making investing more accessible.

Other Questions

What if I have a question that isn't answered here?

You can contact our support team at accounts@moonport.com. We're happy to help!

Where can I find your Terms and Conditions and Privacy Policy?

You can find them at [link to terms and conditions] and [link to privacy policy].

How do I contact Moonport?

You can email us at accounts@moonport.com, or Visit our website at moonport.com